Terms and Conditions
Welcome to Vanessa Wellness Center. These Terms and Conditions govern your use of our website and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions.
Services
Vanessa Wellness Center offers various wellness services, including massage therapies, waxing, body scrubs, and facial treatments. All services are provided by trained professionals in a safe and relaxing environment.
Appointments
Booking: Appointments can be booked via our website, phone, or WhatsApp.
Confirmation: Once an appointment is booked, you will receive a confirmation message.
Cancellation: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
Payments
Pricing: All prices are listed in Rwandan Francs (Rwf) and are subject to change without prior notice.
Payment Methods: We accept various payment methods including cash, credit/debit cards, and mobile payments.
Refunds: Refunds are not provided for services rendered. In case of a dispute or dissatisfaction with the service, please contact us directly.
Health and Safety
Health Conditions: Clients are required to inform us of any medical conditions, allergies, or injuries prior to receiving any treatments. This information is necessary to provide a safe and effective service.
Sanitation: We adhere to strict sanitation and hygiene practices to ensure the safety and well-being of our clients and staff.
Personal Information
Privacy: We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data.
Confidentiality: Any personal information shared with us during your visit will be kept confidential and used solely for the purpose of providing you with the best service.
Conduct
Behavior: Clients are expected to conduct themselves in a respectful and courteous manner towards our staff and other clients.
Termination of Services: We reserve the right to refuse or terminate services to any individual who exhibits inappropriate behavior or fails to comply with our terms and conditions.
Limitation of Liability
Vanessa Wellness Center will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website. This includes, but is not limited to, physical injury, loss of data, or loss of profit.
Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised terms.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Vanessa Wellness Center
Kigali, Rwanda
Kimironko Sector, KG 15 St.
Phone: 0787 913 136
Email: info@vanessawellnesscenter.com